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Effective Date: 14 january 2025
At Beads and Bloom, we aim to provide a seamless and reliable shopping experience. These terms outline our shipping policies for orders processed through our platform. By placing an order, you agree to these shipping terms.
1. Shipping Timeline
a. Standard Delivery Time:
Orders are typically delivered within 7 to 15 business days from the date of order confirmation.
b. Processing Time:
- All orders require 1–3 business days for processing and quality checks before shipment.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Destinations
- We currently offer shipping within Pakistan.
- Delivery services are available to urban and rural areas, but delivery times may vary based on the location.
3. Shipping Costs
Free Shipping:
We offer free shipping on all orders, regardless of the order size, as part of our commitment to providing great value to our customers.
4. Delays and Exceptions
a. Possible Delays:
Delivery times are estimated and may be subject to delays due to:
- Weather conditions.
- Unforeseen circumstances such as strikes or natural disasters.
- Customs clearance or logistical challenges.
b. Peak Seasons:
During busy periods (e.g., Eid, Ramadan, or sales), delivery may take longer than usual.
5. Order Tracking
- Once your order is shipped, a tracking number will be provided via email or SMS.
- You can use this tracking number to monitor the status of your shipment on the courier’s website.
6. Delivery Attempts
- Our delivery partners will attempt delivery twice at the provided address.
- If delivery fails due to incorrect information or the recipient’s unavailability, the order will be returned to us. Re-delivery charges may apply.
7. Lost or Damaged Packages
a. Lost Packages:
If your package is lost during transit, we will work with the courier to resolve the issue. A replacement or refund will be offered where applicable.
b. Damaged Packages:
If your package arrives damaged, notify us within 48 hours of delivery with supporting photos. We will offer a replacement or refund after verification.
8. Change of Address
- Requests to change the delivery address can be made within 24 hours of placing the order by contacting our customer service team.
- Address changes after the order is shipped may not be accommodated.
9. Customer Responsibilities
- Ensure all shipping details provided during checkout are accurate.
- Be available at the provided address to receive the package during the delivery timeframe.
10. Contact Us
For any shipping-related inquiries, please reach out to us:
- Email: contact@beadsandbloom.com
- Phone: +92 3339092267
Thank you for choosing Beads and Bloom. We strive to make your shopping experience delightful and hassle-free!
