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Effective Date: 14 january 2025
At Beads and Bloom, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 14-day refund policy to ensure a seamless shopping experience.
1. Eligibility for Refunds
You are eligible for a refund under the following conditions:
- The request is made within 14 days of receiving the product.
- The item is unused, undamaged, and in its original packaging, including tags and labels.
- The product is accompanied by the original receipt or proof of purchase.
- Custom or personalized items are not eligible for refunds unless they are defective or damaged.
2. Refund Process
To initiate a refund, please follow these steps:
a. Contact Us
- Reach out to our customer service team via contact@beadsandbloom.com or call us at +92 3339092267.
- Provide your order number and details about the product you wish to return.
b. Approval of Return
Once your request is reviewed and approved, you will receive instructions for returning the product.
c. Return Shipping
- Return the item to the address provided by our team.
- Customers are responsible for the return shipping cost unless the product is defective or damaged upon arrival.
d. Inspection of Returned Item
Upon receiving the returned item, our team will inspect it to ensure it meets the refund eligibility criteria.
e. Processing the Refund
- If the item passes inspection, a refund will be initiated to your original payment method.
- Refund processing may take 5–7 business days, depending on your payment provider.
3. Exceptions to Refunds
The following items are non-refundable:
- Custom or personalized products.
- Items that show signs of wear, damage, or alteration.
- Items returned without original packaging or receipt.
4. Defective or Damaged Products
If you receive a defective or damaged item, please notify us within 48 hours of receipt. We will offer the following options:
- A replacement item (if available).
- A full refund, including return shipping costs.
5. Additional Terms
- Refunds will be processed only to the original payment method.
- We reserve the right to decline a refund request if the returned item does not meet our eligibility criteria.
- Sale or discounted items are refundable based on the terms of the promotion, unless stated otherwise.
6. Contact Us
If you have any questions or concerns about our refund policy, feel free to contact us:
- Email: contact@beadsandbloom.com
- Phone: +92 3339092267
Thank you for shopping with Beads and Bloom. We value your trust and strive to provide you with an exceptional shopping experience.
